What to ask about discreet packaging

Check the outer box, shipping label and handover arrangements before placing an order.

Ask about the box and label

Confirm what branding appears on the box and what sender name appears on the label. For cross-border orders, ask what carrier and customs documents are needed.

Choose a suitable delivery option

If using pickup or a parcel locker, check parcel limits, collection deadlines and how notifications are sent. Confirm how delivery changes are handled.